Privacy Policy
At Williamstown Theatre Festival (the “Company”), we are committed to protecting your privacy. This Privacy Policy will advise you about how we protect your personal information on our website, http://wtfestival.org (the “Site”), and any other website that we own or control and which posts or links to this Privacy Policy, and about what choices you have concerning the use of that information.
BY ACCESSING OR USING THE SITE, YOU AGREE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY AND OUR TERMS OF SERVICE AND THAT YOU AGREE WITH THE TERMS OF THIS PRIVACY POLICY AND TERMS OF SERVICE. If you do not agree with our policies and practices, your choice is not to use the Site.
The Information We Collect and How We Use It
We may collect personal information about your use of the Site in order to make it possible for you to access all the features on our Site and to enhance your overall experience on our Site.
Information Provided by You
When you visit our Site, you may be invited to provide personal information in order to sign up for some of our services in order for us to communicate with you about our upcoming shows and season, your ticket orders or donations, pre- and post-show experience, to solicit donations, to cultivate and steward donor relationships, for impact reporting, or for marketing or promotional purposes. You may be asked to provide your name, mailing address, email address, mobile phone number, or other information. You may also purchase tickets or make a donation to Williamstown Theatre Festival, where you will be asked for your credit card information so that we can process your order. Donor information will be used to issue IRS-compliant tax acknowledgments.
Information Shared With Third Parties
We may share your information with vendors and third parties who help us send you information about your ticket orders or donations, pre- and post-show experience, to solicit donations, to cultivate and steward donor relationships, for impact reporting, or for marketing or promotional purposes, and we may also send third party offers from sources trusted by the Company to our visitors who have indicated that they would like to receive these types of communications.
You may always opt out of receiving future mailings and SMS communications – see “Opt Out” section below.
In addition, we may employ outside agents, meaning other companies or individuals, to perform functions on our behalf, such as sending postal mail, SMS message and email, conducting sweepstakes and other promotional activities, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. These outside agents have access to your personal information needed to perform their functions, but may not use it for other purposes. The Company may also release personal information when we believe, in good faith, that such release is reasonably necessary to enforce or apply the provisions of our Terms of Service or to protect the rights, property or safety of the Company, our production crews, talent, audiences, users, or others. The Company will not sell end user information to our parties or affiliates.
Security Of Your Information
When you purchase tickets, make a donation to Williamstown Theatre Festival, or conduct any online transaction via the Site, we need to obtain your credit card and billing information. This information is encrypted and transmitted over the Internet and it is stored securely by the Company or its third party agents. We strive to ensure that security measures are in place to protect against the loss, misuse, and alteration of the information under our control. This helps to maintain the confidentiality of your information. We strive to protect your personal information, however, the Company cannot ensure or warrant the security of any information you transmit to us.
Links to Third Party Sites
To provide you with access to related sites, our Site contains links to third party websites. The Company is not responsible for the privacy practices or the content of any of these linked sites.
We may receive personal information about you from third-party sources, such as marketing partners, publicly-available sources and data providers. Our use of any information obtained from our business customers is restricted by our agreements with those business partners.
Correcting or Updating Personal Information
If your personal information or communication preferences change at any time, we will promptly update your preferences and information. You may change your personal information at any time by sending the Company an email at wtfinfo@wtfestival.org. We may retain a copy of the prior version for our records.
SMS Message Communications
Where we have obtained your consent, the Company may use SMS messaging to communicate with you about upcoming shows and events, your ticket orders or donations, pre- and post-show experience, to solicit donations, to cultivate and steward donor relationships, for impact reporting, for marketing or promotional purposes, and for other permitted purposes. Normal messaging rates apply and the frequency of messages varies. Mobile Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Opt Out
Opt-out of email marketing communications. The Company may send users news about new offerings and special values. To help us make emails more useful and interesting, we may receive a confirmation when you open email from the Company. You may choose to opt out of receiving such mailings by sending us a “Please Remove” email message to wtfinfo@wtfestival.org or by following the opt-out instructions at the bottom of the email. You may continue to receive service-related and other non-marketing emails.
Opt-out of SMS message communications. You may opt-out of SMS messaging at any time by replying to any message with “STOP”. When you opt-out of marketing communications, you may continue to receive service-related, non-marketing messages from Williamstown Theatre Festival. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed from marketing communications. You may also opt-out of service-related, non-marketing text messages in a similar fashion, by responding “STOP” to any such communication. If you want to join again, just sign up as you did the first time or reply START and we will start sending SMS messages to you again.
Opt-out of Name Recognition. Donor names may be listed in programs, event invitations, on the website, or in other promotional materials. Name recognition is optional and donors may elect to be listed anonymously. Donors may request anonymity or recognition by contacting support@wtfestival.org.
Demographic Information
Demographic and profile data may be collected at our Site. The Company may provide such information in the aggregate to third parties without disclosure of personally identifying information.
IP Address
We automatically track IP (internet protocol) addresses for statistical purposes. IP addresses are logged per user’s session and help to determine how often areas on our Site are visited. We may also monitor traffic patterns and Site usage to help us develop and improve the design and layout of the site.
We use cookies to improve your experience at the Company. “Cookies” are small pieces of information that a website transfers to your computer’s hard drive for record-keeping purposes. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. We use cookies to remember information users give us so they don’t have to reenter it each time they visit our Site. You are always free to decline our cookies if your browser permits. Even without a cookie, you will still be able to use most of the features on our Site.
Your Acceptance of These Terms
By visiting the Company site, you consent to the terms of this Privacy Policy and Terms of Service and to the collection and use of this information by the Company. By using the Site you agree that the Company may retain and use your personal information as described in this policy. By using this Site after we post any changes to this Privacy Policy, you agree to accept those changes. If you choose to visit the Company, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Service.
Location of this Site
This Site is hosted and operated in the United States. Those who access or use the Site from jurisdictions outside the United States do so at their own choice and risk and are solely responsible for compliance with local law. If you are not a resident of the United States, you acknowledge and agree that we may collect and use your personal information outside your home jurisdiction and that we may store your personal information in the United States or elsewhere.
Security Practices
Security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.
Children
Our Site is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Site. If you are under 13, do not use this Site or provide any information about yourself to us, including your name.
If a parent or guardian is made aware that a child under the age of 13 has provided us with personally identifiable information through any point of contact, we ask to be contacted by email at wtfinfo@wtfestival.org and we will delete the information.
Donor Privacy Policy
We are deeply committed to honoring the trust of our donors. Information collected is used to steward relationships, for impact reporting, and facilitate ongoing philanthropic engagement. We will not sell our donors' names or personal information with any other entity, nor send mailings to our donors on behalf of other organizations. This policy applies to all information collected both online and offline. To the extent any donations are processed through a third-party service provider, our donors’ information will only be used by that service provider for purposes necessary to process the donation.
Contacting the Website
If you have any questions about this privacy statement, the practices of this site, or your interactions with this Website, you can contact:
Williamstown Theatre Festival
PO Box 517
Williamstown, MA 01267
wtfinfo@wtfestival.org